FAQs on using our Spirit Health Club in Hemel Hempstead
Welcome back to all our wonderful club members! Our club is doing things a little different for now. We’ve introduced a range of new measures at our club including Covid-19 health and safety processes, a booking system for our gym and pool and more.
Explore the changes we’ve made below and take a look through our FAQs. If you have any other questions contact our club at email@example.com.
Using our facilities
Can I just turn up to use the facilities?
No, this isn’t possible for now. In order to monitor our capacity, you will be required to book a time slot using our app to use the gym or pool. Please ensure that you register for our app, as we’ll need this to get in touch with all of our members.
How do I register to use the booking app?
You can download the app from the URL code sent out on the ‘Welcome Email’ to you when you joined our club. For more information on how to book, and for download links, please click here.
Can I book a gym session and a pool session after?
Yes! You can book a gym session and the next available pool session after your gym session. However, please note that you will not be allowed access to the changing rooms when you arrive for your gym session, therefore we advise you leave your swimming belongings in your car.
After your gym session you may leave the club to collect your swimming gear. If there is a time difference before the start of your swim session, please do not wait by the entrance or inside the club.
I do not have access to a laptop or smartphone to book online – is there another way I can book my sessions?
Please feel free to call the club directly and we will make your booking for you.
Do I need to wear a face covering?
Please note that all club users will be required to wear a face covering when entering the club, at reception and around club public areas.
Face coverings are not required whilst you’re in the gym working out or when you’re using the wet facilities/poolside and shower.
Am I able to have a drink in the hotel lounge after my session?
Currently, the hotel is not serving food and drinks to non-residents. Once our lounge areas are fully operational, we’ll let you know as soon as we can.
Can I use my One Day Guest pass to bring a friend or family member for a swim or use the gym facilities?
We will not be accepting any guest passes or day passes at this stage, as our capacity numbers are limited. We will let you know when these restrictions will be lifted as soon as possible.
My guest passes are due to expire, can I extend them?
Yes you can! Bring your passes into the club and we will extend them for 3 months.
Using our pool
If I wish to bring my child for a swim, but will only observe her from outside the pool, do I also need to book a time slot to attend?
Yes – you will be required to book a time slot for both yourself and child to be able to enter the poolside area.
Will I be able to shower after my swim?
Only the poolside shower will be available for members to use at this time. Showers within the changing rooms will not be available temporarily. Soap has been provided at the poolside showers for you to use.
Our beauty services
When will I be able to book beauty treatments?
Our beauty facilities will remain closed for now. We’ll let you know as soon as we start offering these services again.
My beauty voucher is reaching expiry, what do I do?
Please contact our club via email and we will extend the voucher for you.