Using our Spirit Health Club: FAQs
Which facilities are open?
Our gym and swimming pool are open to club members only for now. We hope to be opening more facilities and welcoming our hotel guests again very soon. If you are a member, please book your slot in advance. To find out more about membership, please leave us an enquiry below. Open hours are:
- Monday to Friday – 06:30 until 20:30
- Weekends and Bank holidays- 07:00 until 19:00
I would like to unfreeze my membership – how do I do this?
If you’re still on a membership freeze and would like to unfreeze your membership, contact our club at firstname.lastname@example.org and we’ll do the rest!
Booking a slot at our gym or swimming pool
Can I just turn up to use the facilities?
No, this isn’t possible for now. In order to monitor our capacity, you will be required to book a time slot using our app to use the gym or pool. Please ensure that you register for our app, as we’ll need this to get in touch with all of our members.
How do I register to use the booking app?
You can download the app from the URL code sent out on the ‘Welcome Email’ to you when you joined our club.
How do I book a slot?
If you’re booking online, you’ll need to activate your account – simply click on the link below and select ‘Activate my Account’. You’ll then need to enter your details, and once this is done you’ll be sent your password via email.
How far ahead can I make a booking?
Bookings can be made seven days in advance.
Can I book a gym session and a pool session after?
Yes! You can book a gym session and the next available pool session after your gym session. However, please note that you will not be allowed access to the changing rooms when you arrive for your gym session, therefore we advise you to leave your swimming belongings in your car.
After your gym session, you may leave the club to collect your swimming gear. If there is a time difference before the start of your swim session, please do not wait by the entrance or inside the club.
How many sessions can I book in one day?
Members can only book two sessions per day to multiple areas (one in the gym and one in the pool).
How do I change or cancel my session?
If you need to change your slot, simply cancel on the app or call us on 01442 206 200 up to two hours prior to your booked slot to amend it.
You also have the option of being added to our club’s waitlist, so if someone cancels their booking we can make their slot available to you.
I do not have access to a laptop or smartphone – is there another way I can book my sessions?
Please feel free to call the club directly and we will make your booking for you.
Can I use my One Day Guest pass to bring a friend or family member?
We will not be accepting any guest passes or day passes at this stage, as our capacity numbers are limited. We will let you know when these restrictions will be lifted as soon as possible.
My guest passes are due to expire, can I extend them?
Yes, you can! Bring your passes into the club and we will extend them for 3 months.
Using the Spirit Health Club
How long can I use the gym and pool for?
- You can book a 45-minute time slot for the gym
- You can book a 30-minute time slot for the pool
- Using the gym and swimming pool: if you’d like to use both our facilities, please book an individual slot for the gym and another for the pool later – once your gym session is over you can exit the club and return for your swim later on
Do I need to wear a face-covering?
Please note that all club users will be required to wear a face-covering when entering the club, at reception and around club public areas.
Face coverings are not required whilst you’re in the gym working out or when you’re using the wet facilities/poolside and shower.
Using our swimming pool
If I wish to bring my child for a swim, but will only observe her from outside the pool, do I also need to book a time slot to attend?
Yes – you will be required to book a time slot for both yourself and child to be able to enter the poolside area.
Will I be able to shower after my swim?
Only the poolside shower will be available for members to use at this time. Showers within the changing rooms will not be available temporarily. Soap has been provided at the poolside showers for you to use.
To protect other pool users, we’re asking all swimmers to take a quick shower before and after you use the swimming pool using the pool-side showers. Please note that hairdryers and spin dryers won’t be available at this point in time.
Our beauty services
When will I be able to book beauty treatments?
Our beauty facilities will remain closed for now. We’ll let you know as soon as we start offering these services again.
My beauty voucher is reaching expiry, what do I do?
Please contact our club via email and we will extend the voucher for you.
Get in touch
Thank you for helping us to keep our club a healthy, safe and happy community. If you have any questions or would like to enquire about memberships, please get in touch!